PROFESSIONAL SUMMARY

A versatile, professional executive with multi-disciplinary, multi-unit and customer service oriented management experience directed to meeting the organizations mission, goals and values using a teamwork approach to problem solving and performance improvement with strong organizational, communication and leadership skills.

Bachelor of Science degree plus experience in growing management responsibility involving personnel management, budget planning and management, cash flow management, purchasing operations and standards, production and cost controls, policy and procedure development/implementation and human resource functions.

SALES EXPERIENCE

Realtor®, ABR

Licensed in Connecticut and Rhode Island

Top 200 Producer Member, 2003

Excellence Customer Service Award 2003

USAA Service Excellence Award 2002

Eastern CT Association Realtor Education Committee

Eastern CT Association Realtor Community Relations Committee

Field Trainer

MANAGEMENT EXPERIENCE

Managed 4 supervisory level employees, 4 consultant dietitians, and 23 employees in food service, housekeeping and materials management stressing customer service and cost effective operational standards

Managed purchasing budget of approximately $550,000 at 2 healthcare locations

Established cost-effective department staffing standards

Served on Safety, Performance Improvement and Management Committees at 2 healthcare locations

PROJECT MANAGEMENT EXPERIENCE

As Director, created purchasing procedure standards between two healthcare locations within 3 separate departments

providing cost-effective purchasing with increased purchasing power among fewer vendors

Worked closely with Administration and Financial personnel to evaluate current patient services and supplies, identifying those which could be eliminated or achieved in a more cost-effective manner; evaluated and participated in redistribution of company assets in meeting provision of new services as business focuses changed

Introduced computer management of forms and month end department reports standardizing tools at 2 hospital locations

Developed and implemented purchasing specifications, production, quality control and customer service standards, inventory and asset management, menu and recipe development/standardization, and policy and procedure development and implementation

Introduced and directed implementation of HAACP standards into food services areas

HUMAN RESOURCE EXPERIENCE

Developed employee and unit performance evaluation forms

Implemented and administered COBRA program for terminated employees

Documented company actions regarding EEOC inquiries for terminated employees

Processed payroll for 200+ employees through ADP; coordinated union and benefit enrollment, payroll deductions, and filing adjustments with respective organizations

EMPLOYMENT

July, 2001 – Present, 2003 -- Realtor with William Raveis Real Estate & Home Services, 39 East Main St, Mystic, CT 06355

August, 1990 – September, 2000 -- IntraCare Medical Center Hospital, 7601 Fannin St. Houston, TX 77054 and IntraCare North Hospital, 1120 Cypress Station Drive, Houston, TX 77090 (2 psychiatric facilities, independently owned, involving 148 licensed beds now expanding to 192 licensed beds)

August, 1996-Sepember 2000 - Director of Support Services, IntraCare Medical Center/IntraCare North Hospitals

Operating responsibility of Nutritional Services, Materials Management, Environmental Services at both locations

August 1990 - August, 1996 – Over 6 years gained increasing management responsibility by accepting operating responsibility Environmental Services and Materials Management in addition to Nutritional Services

June 1988 – November, 1989 – St. John Hospital, Cleveland, Ohio -- a 225 bed acute care hospital

Assistant Director, Nutritional Services - Reported to Department Director, June, 1988 – June 1989

Reported to Vice President, General Services; June – November 1989

1982 -1988 -- The Colonnade Company, Cleveland, Ohio – A multiple unit cafeteria food service company

Food Director reporting to the president (1985 – 1988)

Food Service Supervisor, Leader Building, (1982 – 1985)

Member, Board of Directors, The Colonnade Company (1985-1988)

EDUCATION

PENNSYLVANIA STATE UNIVERSITY, University Park, Pa; B.S. Home Economics; Major: Institutional Administration

Computer skills: Excel and Lotus spreadsheets; Microsoft Word, Word Perfect, Database Management